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Receiver Messaging definitions

Functionality on the new ProductRecallNZ system (Live November 2016) has allowed extra messaging options to be generated and sent to 'Receiver Users'. In the old system there was simply an email alert and an sms alert for when a notification was issued to a user. Please see below all messaging options and definitions:

1. EMAIL Notification has been issued

- If this box is ticked then the user will receive an email alert when a notification is issued to their organisation.

2. SMS Notification has been issued

- If this is ticked and the user has a mobile phone listed on their account then they will receive an SMS alert when a notification is issued to their organisation.

3. EMAIL Notification unread after 1 hour

- If this is ticked and if after an hour no user has viewed or opened the notification at said organisation then this user will receive an email alert.

4. SMS Notification unread after 1 hour

- If this is ticked and if after an hour no user has viewed or opened the notification at said organisation then this user will receive an sms alert.

5. EMAIL Notification unread and not complete after 12 hours

- If this is ticked then after 12 hours if the status of the notification is not set to 'completed' then this user will be sent an email alert.

6. EMAIL Notification Acknowledged and not complete after 12 hours

- If this is ticked then after 12 hours if the status of the notification is not set to 'completed' then this user will be sent an email alert.

NB: If number 5 is ticked then so should number 6 be, they are actually covering the same issue.

 

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