User Guide - Completing a Mock Recall


Please see the attached user guide at the bottom of this article for a full guide for creating a Mock Notification.

IMPORTANT: If you used the system before November 2016, you will have logged into a separate service to do your Mock Recall. Now you don't need to - your Live system login will now work for both the Mock and Live systems.

In the new ProductRecallNZ system, both Mock and Live recalls can be created at - The 'Live' mode will be selected by default when logging in, so make sure to select 'Mock Mode'.

Please select 'Mock Mode' before you login:

Mock Recall Process Overview 

 NB: To download a pdf version of your mock notification please see this article.


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