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Notification Template: Notification Details Screen

This is a walk-through guide of how to fill out the "Notification Details" template while creating a new notification for a recall or withdrawal on ProductRecallNZ. 

In this article, the Pink Text signifies that the field is mandatory. 

Notification Name: 'Best practice' is Brand + product name/name of group of products + size - eg: ABC Tomato Soup 300ml or ABC Soup Range 300ml

Notification Title: This field automatically populates based on a combination of 'Name' and 'Classification' fields. 

Product Type: Either 'Consumer Goods' (Non-food items) or 'Food & Beverage'

Classification: The type of recall or withdrawal you wish to make. This depends on the type of goods and their position on the supply chain. A rough guide is as follows:

A) "Product Type" = Food and Beverage:

Select the appropriate classification for this notification:

  • Recall - a recall is action taken to remove product that has been identified as unsafe or that may pose a health risk to consumers.
  • Recall (Trade Level): A Trade level Recall should be initiated when it can be demonstrated that the unsafe product remains wholly in the distribution chain and has not reached the consumer.
  • Recall (Consumer Level): A Consumer level Recall should be initiated when the the product has been distributed to the consumer.
  • Withdrawal - a withdrawal is action taken to remove a product where there is no health risk to consumers.
  • Withdrawal (Warehouse Level): A Withdrawal of a product from warehouse level only
  • Withdrawal (Retail Level): A withdrawal of product from all points in the distribution chain including retail shelves

If you are unsure whether the notification should be considered a recall or a withdrawal, please call MPI on 0800 00 83 33.

B) "Product Type" = Consumer Goods:

Select the appropriate classification for this notification:

  • Recall - a recall is action taken to remove product when there are reported injuries, safety concerns or a product falls short of a safety or quality standard
  • Recall (Trade Level): A Trade level Recall should be initiated when it can be demonstrated that the unsafe product remains wholly in the distribution chain and has not reached the consumer.
  • Recall (Consumer Level): A Consumer level Recall should be initiated when the the product has been distributed to the consumer.
  • Withdrawal - a withdrawal is action taken to remove a product where there are no reported injuries, safety concerns and the product does not fall short of a safety or quality standard.
  • Withdrawal (Warehouse Level): A Withdrawal of a product from warehouse level only
  • Withdrawal (Retail Level): A withdrawal of product from all points in the distribution chain including retail shelves

If you are unsure which classification applies, please contact Trading Standards on 0508 627 774 (within NZ) or +64 3 962 2580

Notification to Regulator Required?: If you think that your product recall or withdrawal could be a risk to consumers, you are required to immediately contact a regulator.

Food and Grocery: MPI must be contacted as soon as possible. 

Consumer Goods: MBIE must be contacted within 2 days.

Ticking 'yes' here will mean that you are required to fill out an additional MPI or MBIE form. For MPI, you can send the form immediately after filling it out, before continuing with the rest of the notification. (See the MPI screen article for more information)

Please Note: MPI advises that you give them a call at the time of creating this notification, to ascertain if it is necessary to fill out the additional MPI forms. 

Primary Reason for Notification: This is a drop-down menu providing broad reasons for creating this notification. There are different options for consumer goods and food and beverage goods. 

Additional Information Regarding Reason for Notification: Enter additional information that will assist your trading partners to understand precise details of the issue.

Media Release Information: In case of a live consumer recall, you may wish to enter media release information. However, this is non-mandatory. 

Attachments: Upload any attachments that are relevant to this notification.

  • Note that images of individual products can be uploaded on the Product screen
  • Note that attachments regarding handling instructions can be uploaded on the Instructions screen

 

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